IP Telephony and CRM Integration

Every call is part of the story.

A single company number, call routing and CRM integration help your team handle enquiries consistently.

What’s included

  • One multi-line company number
  • Voice greeting and call routing
  • Call recording and history
  • Telephony connected to your customer database

How to prepare for our discussion

Tell us how many people will use the system, which tools you already use and what process you want to improve. This helps us define the work and the integrations you need.

Cost and timeline

We estimate these after discussing your project. The scope, licences, integrations and support arrangements are agreed for your specific needs.

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What the result looks like

Calls reach the right employee and connect to the customer's history. We configure agreed incoming and missed-call workflows so the team knows who needs a callback and when.

What affects cost and delivery time

We need information about your provider, phone numbers, team size and concurrent calls. We check CRM compatibility, provider features and recording retention requirements.

Questions before we start

Can we keep our existing phone number?

That depends on the provider and connection method. We check technical feasibility, provider terms and routing before implementation.

How does telephony connect to a CRM?

Through a supported connector or API. Where the provider supports it, calls can be linked to customers, recorded in their history and used to create employee tasks.

Can calls be recorded?

Technical availability depends on the provider. Recording rules, participant notices, access and retention must be defined before enabling this feature.

BROJECT primarily serves Uzbekistan and also accepts projects from other countries. We discuss projects in Russian, Uzbek and English.

Discuss your project

SYSTEMS / BROJECT

Systems we connect

We choose tools for your needs and configure them to work together.