Business Process Automation

The whole customer journey in one system

Connect marketing, sales, delivery and service. We automate the flow of data and tasks between stages, giving your team a complete view of each customer.

What we can build

  • Enquiry capture and source tracking
  • Qualification, CRM and enquiry routing
  • Payments, delivery and notifications
  • Feedback and follow-up enquiries

We start with your goals

We’ll discuss your users, existing systems and expected results. Together, we’ll define the first stage, dependencies and acceptance criteria. Costs and timelines follow once we understand the scope.

Let’s talk

What the result looks like

A connected workflow: an inquiry enters the CRM, gets an owner and a next step. After a sale, the system helps assign delivery work, send notifications and request feedback. We agree on the specific actions for your business.

What affects cost and delivery time

We review inquiry sources, team roles, sales and delivery stages. The scope depends on the number of systems, data quality, API access and exceptions that need a person to handle them.

Questions before we start

Which processes can be automated?

Capturing and assigning inquiries, tasks, reminders, data transfer, notifications, delivery steps and feedback collection. We start with the workflow where manual work causes the most delays.

Do we need to replace our existing systems?

Not necessarily. We first check whether your current tools can be connected. Replacement is considered when a system's limitations prevent the agreed workflow.

How is the automation tested?

We agree on an expected outcome for each scenario and test normal cases, errors and exceptions. We also define when the process must hand over to a person.

BROJECT primarily serves Uzbekistan and also accepts projects from other countries. We discuss projects in Russian, Uzbek and English.

Discuss your project

SYSTEMS / BROJECT

Systems we connect

We choose tools for your needs and configure them to work together.