Customer conversations
Answer common questions and collect information about enquiries in connected channels.
SYSTEMS / BROJECT
Nextbot: AI assistants for business
Nextbot is a platform for AI assistants that communicate with customers and connect to business systems. BROJECT configures workflows, knowledge and integrations for sales and support.
What the platform does
Company knowledge
The assistant uses prepared materials such as service descriptions, answers to questions and documents.
CRM connections
Integrations help pass conversation data and work with leads and deals in Bitrix24.
How we use it in projects
We use Nextbot where teams repeatedly answer the same questions and manually clarify enquiries. Each workflow has a conversation goal, permitted actions and a defined handover to a person. We start with a limited pilot and assess quality using real questions from your business.
Our implementation process
Choose a workflow
Define the channel, enquiry type and outcome the customer should receive.
Prepare knowledge
Organise materials and define the tone and response rules.
Configure data exchange
Agree on CRM fields, repeat enquiry handling and handover to a manager.
Test and improve
Check routine and difficult questions, improve answers and agree on launch.
From a conversation to customer follow-through
An example workflow we configure around your process:
- Enquiry
- Nextbot · conversation
- Bitrix24 · CRM
- Manager · resolution
For example, a visitor asks a question, the assistant clarifies their needs, and an enquiry with context reaches Bitrix24. The responsible employee takes over. Reminders and feedback requests can be added to the agreed workflow.
Bitrix24: CRM and business automation →Licensing and implementation
The budget covers the Nextbot plan, AI resource usage, required connections and BROJECT’s work. Usage depends on the selected models, workflow complexity and conversation volume. We estimate it during the pilot; current service terms are linked below.
Plans and AI resources ↗Frequently asked questions
Does Nextbot replace a manager?
We assign specific tasks to the assistant. Complex questions, unusual terms and actions outside the workflow are handed to an employee. We test these rules before launch.
Can you prepare responses in three languages?
We can design Russian, Uzbek and English workflows. We prepare materials for each language and test the chosen model on your questions before making it available to customers.
What do we need to get started?
A task description, sample enquiries, current product information and a list of channels. We then agree on system access, permitted actions and quality criteria.
Official resources
Features and pricing depend on the edition, plan and connected services. We check availability for your project before launch.
We implement solutions in Uzbekistan and accept international projects. We discuss projects in Russian, Uzbek and English.
Discuss implementation